KUALA LUMPUR, Feb 8 (Bernama) -- The Information Communications and Culture
Ministry will improve the Malaysia Emergency Response Services (MERS) 999 for
public convenience, said its secretary-general, Datuk Seri Kamaruddin Siaraf.
He said this would be done by enhancing cooperation among five agencies
involved in providing emergency services in tackling prank and crank calls
received by MERS centres in Kuala Lumpur, Melaka and Sarawak.
"We want to get rid of prank and crank calls to MERS 999 and we have
assigned a team of employees to deal with them.
"Two-third or 68 per cent of calls made to MERS 999 daily to the police,
Fire and Rescue Department, hospitals, Civil Defence Department and Malaysian
Maritime Enforcement Agency were prank and crank calls," he told reporters after
opening the Asia Navigator 2012 here today.
He said the conference was one of the efforts made to solve prank and crank
calls besides conducting awareness campaigns.
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KAMARUDDIN-EMERGENCY 2 (LAST) KUALA LUMPUR
Ten experts in the field of emergency communication will dabble on ways to
provide an excellent emergency service to the community at the conference.
Meanwhile, International Academies of Emergency Dispatch president Scott
Freitag said being a leader in emergency communication and dispatch protocols,
Malaysia was becoming better over the years.
Commending the professionalism of employees who took MERS 999 calls, he said
experts from around the world, who attended the conference, would help teach
them to be even better.
He stressed the importance of culturalisation of the protocols to enable
every emergency call to be attended properly and appropriately.
The conference hosted by IAED in collaboration with the Malaysian
Academy of Public Safety provides a common platform for agencies and governments
in Asia to compare notes in the field of public safety and emergency response.
About 150 participants from Indonesia, Vietnam, Hong Kong, Cambodia,
Singapore, Sri Lanka, the Philippines and Malaysia are attending the
three-day conference.
-- BERNAMA
NAN NAK MB
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