MELBOURNE, May 12 (Bernama) –- Budget carrier AirAsia received a bouquet and
a brickbat in the Letters Page of the Sydney Morning Herald today.
Reader Ken Miles wrote: "Our recent AirAsia flight from the Gold Coast to
Kuala Lumpur was delayed for 45 minutes because of computer failure.
"We needed to connect to an AirAsia flight from KL to Kota Kinabalu and, on
nearing KL, were moved to seats closer to the cabin door. When it opened, we
were whisked by ground staff straight to customs, then to the domestic gate to
board our flight.
"Such dedication by an airline is becoming rare."
But John Nicolson is not a happy man. He wrote: "Last year, I paid in full
for four tickets aboard an AirAsia flight from the Gold Coast to Paris via Kuala
Lumpur in September 2012.
-- MORE
AUSTRALIA-AIRASIA 2 (LAST) MELBOURNE
"In January, AirAsia announced it was terminating its KL-Paris service from
March 30 and would send passengers with bookings for flights after the
cancellation date an email outlining options, including a full refund. I am
still waiting.
"Call centre operators are not able to direct my call to anyone in authority
and all emails to date are answered by an auto-response. I remain hopeful of
being reimbursed."
-- BERNAMA
NDC LES MGN