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[BizTech] New version of CA Infrastructure Management available

By Farhan Gazi

CA Technologies announced a new version of CA Infrastructure Management (CA IM), that integrates elements of CA Technologies Service Assurance portfolio. CA IM quickly translates volumes of disparate performance data into user-specific views that help enterprise and service provider customers improve service quality, predictability and efficiency.

"CIOs have become Chief Experience Officers as the customer experience becomes an increasingly powerful weapon in today's competitive world," says Stephen Miles, vice president, Service Assurance, Asia Pacific & Japan, CA Technologies. "Cloud, virtualisation and mobile growth have changed the way users consume IT-related services, making the IT function more important to the customer experience. We developed CA Infrastructure Management to help our enterprise and service provider customers capture, engage and retain customers by offering a superior and differentiated customer experience."

Increases in volume and types of traffic, data and devices on the Internet, coupled with outdated methods, processes and tools to manage them, creates a level of IT complexity that challenges IT organisations as they strive to meet soaring customer expectations.

CA Infrastructure Management addresses these challenges by offering specialised functionality, sophisticated analytics capabilities, massive scalability and adaptability for existing environments. The solution provides IT teams easy access to graphic displays of the specific information they need to improve service quality and deliver a superior customer experience with less effort and reduced costs.

"CA Infrastructure Management enables MSPs to deliver differentiated services that sustain profitability and growth by supporting native multi-tenancy that drives economies of scale," said Herman Van den Broeck, senior consultant, Simac ICT Belgium. "The intelligent solution captures and filters relevant performance data on behaviour that requires attention and then delivers comprehensive, contextual views in real-time. Both highly skilled and less experienced staff can absorb, understand and take appropriate action to help ensure end-users have a quality experience with the services."

Source: PC.com