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The Malaysian Insurance Institute (MII) will organise the International Claims

Convention at the Istana Hotel Kuala Lumpur on 28-29 May 2012. We are pleased to

invite you to the opening ceremony for news/media coverage.

Besides the press conference, we will also open for one-to-one interview with

the organisers and speakers for the event (based on media request).

Guest of Honour: Mr Donald Joshua Jaganathan,

Assistant Governor, Bank Negara Malaysia (BNM)

Details of the opening ceremony:

Day/Date : 28 Monday May 2012

Time : 9.00am - 9.30am

Venue : Mahkota II Ballroom, Hotel Istana Kuala Lumpur

Press Conference & One-to-One Interview

Day/Date : Monday 28 May 2012

Time : 9.45am to 10.15am (30 minutes)

Venue : Nilam Room (Opposite Mahkota II Ballroom), Hotel Istana

73 Jalan Raja Chulan, 50200 Kuala Lumpur


Day 1: 28 MAY 2012 (MONDAY)


8.15am - 8.55am Registration of Guests and Media & Light Refreshment


1) Nur Fazliana Mohd Zuki

2) Faizah Noor Muhamad Baharin

9.00am - 9.10am Welcoming Address by

Mrs Khadijah Abdullah, CEO,

The Malaysian Insurance Institute (MII)

9.10am - 9.30am Officiating Remark by the Guest of Honour

Mr Donald Joshua Jaganathan, Assistant Governor,

Bank Negara Malaysia (BNM)

9.45am - 10.15am Press Conference (VIP’s holding room)

9.30am – 10.10am Focus on Motor Claims Challenges“Crash for Cash” Offender

motivation-an Overview of Stagged Accidents from Around the


Speaker: Mr Mark Bennedick, Branch President,

International Association of Auto Theft Investigation,


10.10am – 10.50am Redlining in Automobile Insurance

Speaker: Mr David Picking, Technical Director,

Motor Crawford & Company (Asia Pacific),

Management Services Pte Ltd, Singapore

10.50am – 11.20am Networking Tea Break

Catastrophe Challenges – Impact on Claims

11.20am – 12.00pm The Art of the Claims Assessment.

Example of the 2011 Thai FloodSpeaker:

Mr Claude Seigne, Regional Chief Underwriting Officer,

AZA Asia Regional Office, Singapore

12.00pm-12.40pm Natural Catastrophes Impact on Supply Chain and Business

Interruption Exposures

Speaker: Ms Rebecca Hopkirk, Partner,

Holman Fenwick Willan LLP, Singapore

12.40pm - 2.00pm Networking Lunch

2.00pm – 2.40pm Focus on Claims Management ChallengesCase Studies on

Handling Complex Claims – Contingent Business

InterruptionSpeaker: Ms Linda Sim, Supervisor,

RGL Forensics, Singapore

2.40pm – 3.20pm Understand Claims and their Impact on Pricing Reserving and


3.20pm – 4.00pm Speaker: Mr Jeremy Wall, Managing Director,

JP Wall Consulting Partners, SingaporeEmerging Claims Battle

Ground in the D+O Liability ArenaSpeaker:

Ms Aruno Rajaratnam, Head, Financial Lines Practice Asia,

Ince & Co, Singapore LLP, Singapore

4.00pm - 4.30pm Networking Tea Break

4.30pm - 5.30pm Forum 1: Insurance Buyer’s Awareness & Education in

Preventing Claims Losses

Moderator: Mr G Roy Sharma, Principal Officer and Managing

Director, Asia Reinsurance Brokers (Labuan) Ltd, Malaysia

Panelist: 1) Mr Mr David Picking,

Technical Director, Motor Crawford & Company

(Asia Pacific), Management Services Pte Ltd, Singapore

2) Ms Aruno Rajaratnam, Head,

Financial Lines Practice Asia, Ince & Co,

Singapore LLP, Singapore

3) Mr Mark Bennedick, Branch President,

International Association of Auto Theft Investigation,


4) Yang Arif Tuan Mah Weng Kwai, High Court Judge Kuala

Lumpur (Commercial NCC) Malaysia

5.30pm Adjourn

Day 2: 29 MAY 2012 (TUESDAY)


8.30am - 8.55am Registration & Light Refreshment

9.00am – 9.40am Focus on Insurance FraudInsurance Fraud & Case Study in Korea

Speaker: Mr Jae Hoon Kim, Managing Director of Korea Life

Insurance Association, Korea

9.40am - 10.20am Hospital Cash Experience in Korea – Lesson Learn and Measure

to Manage FundSpeaker: Mr Simon Pepper, Head of Underwriting

and Claims, Pacific Life Re Limited, Singapore

10.20am – 11.00am Combating Insurance Fraud with Concerted EffortsSpeaker: Ms

Patricia Mack, Vice President, Claims, Accounting, Liability

Management, Swiss Reinsurance Company, Singapore

11.00am - 11.20am Tea Break

Focus on Loss Adjusters

11.20am – 12.00pm In-House Loss Adjusters vs Independent Loss Adjuster –

Perspectives from Eyes of Insurer and InsuredSpeaker: Mr

Thev Kandasamy, Asia Operations Claims, FM Global, Singapore

12.00pm- 1.00pm General Area Damage: What Should be Taken into Account when

Adjusting the LossDr. Allan Manning, Founder, LMI Group,


1.00pm - 2.00pm Networking Lunch

2.00pm - 2.40pm Challenges on Tug/Barge ShipmentCaptain Khoo Boon Hock, CEO,

Maphilindo Insight, Malaysia

2.40pm - 3.30pm The Loss Adjusting Profession – Changes and Challenges

Mr Joash Tan Ah Chuan, Managing Director, Mestari Adjusters,


3.30pm – 4.30pm Forum 2: How do We Redefine Claims Management to Suit

Emerging Trends and Industry’s Responses to Ineffective

Claims Management

Moderator: Mr Low Teik Leong, Managing Director/CEO, BIB

Insurance Brokers, Malaysia

Panelist: 1) Mr Leong Yee Fook, CEO, Mc Laren Saksama

(Malaysia) Sdn Bhd

2) Dr. Allan Manning, Founder, LMI Group, Australia

3) Mr William Wahba, Head of Claims, Chartis Malaysia

Insurance Berhad, Malaysia

4.30pm Tea Break & Close of Convention

You are cordially invited to send a reporter and photographer/cameraman to cover

the event.

SOURCE: Malaysian Insurance Institute (MII)

NAME : Nur Fazliana Mohd Zuki

Executive, Corporate Communications

TEL : 03-2087 8882 ext 313

MOBILE : 016-221 3096



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