Syabas: Water disruption due to excessive use

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SUBANG JAYA: FREQUENT water disruptions in Subang Jaya since 2008 have left residents wondering if they are being punished for voting for Pakatan Rakyat (PR).

Subang Jaya assemblyman Hannah Yeoh said this question was posed by residents to Syarikat Bekalan Air Selangor Sdn Bhd (Syabas) through its Pusat Perkhidmatan Pelanggan (Puspel) Twitter account.

"These are ordinary responses on twitter and people are asking "Puspel are you punishing us?" because why is it that only after 2008 we are facing this," she said.

The second term DAP lawmaker was first elected during the 12th general election, in 2008.

Residents in SS12 to SS19 had faced water disruption recently.

According to Syabas, 15,000 households were affected but Yeoh believes more were hit because some homes utilised bulk meters.

Syabas attributed the disruption to the current dry spell but Yeoh said this was unacceptable as there were only two or three days of extreme hot weather.

"We are not even talking about prolonged weeks without rain and this hot weather was not just in Subang Jaya, it was hot in KL also... but how come other people did not experience water disruption?

"And how long did it take for the water level to drop? Was it five minutes? Or was it half a day? Because ... there was no prior notice," she said.

Yeoh said residents were also unhappy with the short text messaging system (sms), which put the onus on residents to alert Syabas on where to deploy their water tankers.

"Don't wait for people to call you and request for water tankers," she said.

However, Syabas corporate affairs executive director Abdul Halem Mat Som said sms was used when residents missed the scheduled water tankers.

"Of course, Syabas will deploy tankers to places we know where there is water disruption but sometimes, the people miss the scheduled tankers, that's when they text message their street address," he said.

Abdul Halem explained the reason for Subang Jaya's frequent water disruption was because of the excessive amount of water being used.

"The reservoir dropped faster than usual, which shows people are using a lot of water and it is frequently happening in Subang Jaya because the demand is higher than the supply," he said.

Abdul Halem said there was no prior notice because they did not expect water to drop so drastically.

"It is not due to problems such as broken pipes. This is due to excessive usage," he said.

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